3. Privacy Policy

This Privacy Policy explains how Lauren's Cotswold Womenswear collects, uses and protects your personal information when you visit or make a purchase from laurenscotswold.co.uk.
We are committed to handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect
When you visit our website or place an order, we may collect information such as:
Your name
Email address
Phone number
Billing address
Delivery address
Order details
Payment confirmation details
Device and browser information
IP address
Website activity, such as pages viewed and products added to your basket
We only collect information that is reasonably necessary to run our shop, process orders, improve our website and provide customer service.

How we use your information
We may use your information to:
Process and deliver your order
Send order confirmations and delivery updates
Respond to customer service questions
Handle returns, refunds and exchanges
Improve our website and shopping experience
Detect fraud or security issues
Send marketing emails, if you have signed up
Meet our legal and tax obligations

Our legal reasons for using your information
Under UK GDPR, we must have a lawful reason to use your personal information. We rely on:
Contract: to process and deliver your order and handle returns
Legal obligation: to keep records for tax and accounting purposes
Legitimate interests: to improve our website, prevent fraud and provide good customer service
Consent: to send you marketing emails and to use non-essential cookies. You can withdraw your consent at any time.

Shopify
Our shop is hosted on Shopify.
Shopify provides the online platform that allows us to sell our products to you.
Your information may be stored through Shopify’s data storage, databases and applications.

Payments
Payments are processed securely through trusted payment providers.
Lauren's Cotswold Womenswear does not store your full card details.
Depending on the payment method you choose, your payment may be processed by providers such as card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services available at checkout.

Sharing your information
We may share your information with trusted service providers where needed to run our business.
This may include:
Shopify
Payment processors
Delivery carriers
Suppliers and fulfilment partners
Customer support tools
Email marketing platforms, if you have signed up
Analytics and website performance tools
We only share information where needed to provide our services, process orders or meet legal requirements. We never sell your personal information.

Direct supplier fulfilment and international transfers
Because some orders are sent directly from our suppliers, including suppliers located overseas such as in China, we may need to share relevant order and delivery details with them.
This may include your name, delivery address, order details and contact details where needed for delivery.
Some of our service providers may also store or process information outside the UK. When this happens, we take reasonable steps to make sure your information is protected, for example by using providers that offer appropriate safeguards as required under UK data protection law.

Marketing emails
If you sign up to our mailing list, we may send you updates about new arrivals, offers, sales and shop news.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:
info@laurenscotswold.co.uk

Cookies
Our website uses cookies and similar technologies to help the website work properly, remember your preferences, analyse website traffic and support checkout.
Some cookies are strictly necessary for the website to work. We only use other cookies, such as analytics and marketing cookies, if you agree to them through our cookie banner.
You can change your cookie choices at any time, and you can also manage cookies through your browser settings.

Data security
We take reasonable steps to protect your personal information.
However, no method of sending information over the internet or storing it electronically is completely secure.
We use trusted platforms and service providers to help keep your information safe.

Data retention
We only keep your personal information for as long as needed to provide our services, manage orders, meet legal obligations, resolve disputes and keep business records.

Your rights
Under UK data protection law, you have the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct information that is wrong or incomplete
Ask us to delete your information
Ask us to limit how we use your information
Object to us using your information, including for marketing
Ask for your information to be transferred to another organisation
Withdraw your consent at any time, where we rely on consent
To make a request, please contact us at:
info@laurenscotswold.co.uk
We will reply within one month.
If you are not happy with how we have handled your information, you also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Third-party links
Our website may contain links to other websites.
We are not responsible for the privacy practices or content of those websites.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page.

Contact us
For any privacy questions, please contact us at:
Lauren's Cotswold Womenswear
Email: info@laurenscotswold.co.uk
Website: laurenscotswold.co.uk