1. Shipping Policy

At Lauren's Cotswold Womenswear, we want your order to be handled carefully, clearly and as quickly as possible.

This Shipping Policy explains how we process and ship orders placed through laurenscotswold.co.uk.

Order processing time
After your order is placed, please allow 1 to 3 working days for processing.
During this time, we review your order, check the product details, confirm the delivery information and prepare your order for dispatch.
Working days are Monday to Friday, excluding bank holidays.

Delivery time
After your order has been processed and dispatched, delivery usually takes 3 to 7 working days.
Please note that delivery times are estimates and may vary due to carrier delays, customs checks, busy sale periods, bank holidays, incorrect address details or other circumstances outside our control.

Direct supplier shipping
In many cases, Lauren's Cotswold Womenswear ships products directly from our trusted suppliers.
We do this to make the delivery process more efficient for our customers. Instead of sending items to us first and then forwarding them on to you, the item may be sent directly from the supplier to your door.
This means that some parcels may be shipped directly from overseas, including from China.
We use this approach to reduce unnecessary handling time and to get your order on its way as quickly as possible.

Delivery carriers
We offer free delivery across the UK.
Depending on the product, supplier location and delivery address, orders may be delivered by Royal Mail, local delivery partners or international shipping partners.
If tracking is available for your order, tracking details will be sent to you once your order has been dispatched.

Delivery costs
Delivery is free for all orders within the UK, unless stated otherwise at checkout.

Incorrect delivery details
Please make sure your delivery details are correct before placing your order.
If you notice a mistake in your address, please contact us as soon as possible at:
info@laurenscotswold.co.uk
We will do our best to help, but once an order has been processed or dispatched, we may not be able to change the delivery address.

Delayed orders
If your order has not arrived within the expected delivery time, please contact us at:
info@laurenscotswold.co.uk
Please include your name, order number and the email address used to place the order.
We will look into your order and help you with the next steps.

Lost or missing parcels
If tracking shows that your parcel has been delivered but you have not received it, please first check with other members of your household, your neighbours, your local Royal Mail delivery office or the delivery carrier.
If you still cannot find your parcel, please contact us at:
info@laurenscotswold.co.uk
We will look into the situation and help wherever we can.

Questions
For any questions about delivery, please contact us at:
info@laurenscotswold.co.uk