2. Returns and Refund Policy

At Lauren's Cotswold Womenswear, we want you to feel comfortable shopping with us.

This Returns and Refund Policy explains how returns, refunds and our 30-day money-back guarantee work.
This policy applies to purchases made through laurenscotswold.co.uk.

30-day money-back guarantee
We offer a 30-day money-back guarantee.
If you are not happy with your order, or if something is not quite right, please contact us within 30 days of receiving your order.
To start a return, email us at:
info@laurenscotswold.co.uk
Please include:
Your full name
Your order number
The email address used for the order
The reason for the return
Clear photos if the item is damaged, faulty or incorrect
Any other details that help us understand how we can help you
Our team will look at your request and reply with the next steps.

How to return an item
Please contact us before sending anything back, so we can give you the correct return instructions and return address.
In many cases, returns need to be sent directly to our supplier, which may be located in China.

Return postage costs
For change of mind returns, size changes or items you no longer want, the return postage costs are paid by the customer.
If the return address is with our supplier in China, you are responsible for arranging and paying for the return postage to that address.
We recommend using a tracked service and keeping your proof of postage.

Proof of postage and tracking
When you send your return, please share the tracking details or proof of postage with us by email.
We will process your refund once the item has been received, or once you have shown us proof that you have sent it back, whichever comes first.
This is why we strongly recommend keeping your proof of postage until your refund has been completed.

Condition of returned items
We ask that returned items are:
Unworn
Unwashed
Unused
In their original condition
With tags and packaging where possible
You may of course handle an item as you would in a shop, to check the size and look. If an item has been worn, washed, used, damaged, altered or has marks such as perfume, stains or makeup, we may reduce the refund to reflect the loss in value.

Items that cannot be returned
Some items cannot be returned for a change of mind, including:
Gift cards
Personal or hygiene items, such as earrings, once the seal or packaging has been opened
This does not affect your rights if an item is faulty, damaged or not as described.

Faulty, damaged or incorrect items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:
info@laurenscotswold.co.uk
Please include your order number, a description of the problem and clear photos of the item and packaging.
In this case, you do not pay the return costs, and we will work with you on a suitable solution, such as a replacement or a refund.

Your legal rights
Nothing in this policy affects your statutory rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Under these regulations, you have the right to cancel an online order within 14 days of receiving it, without giving a reason. Our 30-day money-back guarantee gives you extra time on top of this.
If a product is faulty or not as described, you may be entitled to a repair, replacement or refund under UK law.

Refunds
Once your return has been received, or we have received your proof of postage, we will let you know by email.
Your refund will be made to your original payment method within 14 days.
Please allow a few extra days for your bank, card provider or payment provider to process the refund.

Exchanges
We may be able to offer an exchange or another solution, depending on the situation and product availability.
Please contact us at:
info@laurenscotswold.co.uk
We will look at your request and let you know what options are available.

Order cancellations
If you would like to cancel your order, please contact us as soon as possible at:
info@laurenscotswold.co.uk
If your order has not yet been processed or dispatched, we will do our best to cancel it straight away.
If it has already been dispatched, you can still return it under this policy once it arrives.